Guide Dogs
If you have special motor skill, visual, sensory or hearing needs that require the assistance of a guide dog, your canine assistant is welcome aboard Aeromexico flights at no extra charge. The only requirement is that your guide dog remains at your feet, and for safety reasons, does not obstruct the aisle or emergency exits. Aeromexico accepts other medium-sized animals on the condition that their training characteristics for the support of people with different capacities are previously checked and accredited.
Medication
If you require medicine, never store it in your checked baggage. Keep it with you in the passenger cabin, together with the medical prescription authorizing its use. If the medicine is to be injected and you need to take syringes and needles on board, security staff will request this authorization. Aeromexico does not offer refrigerators so we suggest you make the necessary arrangements.
Special Meals
Please let us know if you require special meals. Aeromexico offers low-salt, Kosher, diabetic, vegetarian (two types), low-cholesterol, baby and children’s food at the passenger’s request, at least 24 hours in advance of the flight or at the time you make your reservation. This service is not offered on all routes, so check when you make your reservation. Please call Aeromexico Reservations at 800.AEROMEX (800.237.6639) (USA) or 01.800.021.4010 (Mexico).
Onboard Medical Oxygen
On nonstop Aeromexico flights, we have a limited supply of medical oxygen available for in-flight, uninterrupted use only, for no more than 3-1/2 hours. Please confirm your travel plans well in advance so we can make all necessary arrangements for you.
We use oxygen bottles certified in accordance with Federal Aviation Administration rules and regulations.
A maximum of 5 medical oxygen bottles with a flow rate of 2 or 4 LPM will be available on each flight. A non-refundable fee of $25 USD plus tax, per oxygen bottle, will be charged.
If you already have a travel reservation, please contact Customer Service at 800.AEROMEX (800.237.6639) and have the following information available:
Flight number, date of departure and the name of the passenger in need of onboard medical oxygen Medical Certificate – This document must be completed and signed by the physician treating the passenger who will use the oxygen, at least 20 days in advance of the relevant flight. This certificate must be faxed to Customer Service in Mexico at +52 155 9132 4623 for approval. Please confirm that your fax has been received by calling +52 55 5133 4000 or +52 1800 021 4000, option 8, to make sure your request is being processed.
Medical oxygen supply service must be confirmed by passengers 72 hours in advance of an international flight’s scheduled departure and 48 hours in advance of the scheduled departure for flights within Mexico.
Passenger must arrive at Aeromexico’s airport counter at least three (3) hours prior to the international flight’s scheduled departure and two (2) hours prior to the scheduled departure of flights within Mexico. Please contact our authorized representatives for special needs arrangements, as security measures vary at each airport.
We emphasize that oxygen supply is for in-flight use only and cannot be used at airport facilities. Aeromexico cannot assist with arrangements for oxygen use at airport facilities or elsewhere. Oxygen bottles will only be transported by Aeromexico if they are documented as baggage and are completely empty or contain a pressure of no more than 40 PSI.
Download Oxygen Request Form (PDF Format)
Information for passengers using respiratory assistive devices on flights that begins or ends at a USA airport.
Foreign carriers are required to permit individuals to use electronic respiratory assistive devices in the passenger cabin unless the device:
• Does not display a manufacturer’s label that indicates the device meets the requirements for medical portable electronic devices set by the foreign carrier’s government;
• Does not display a manufacturer’s label that indicates the device meets FAA requirements for medical portable electronic devices where requirements for medical portable electronic devices have not been set by the foreign carrier’s government; or
• Cannot be stowed consistent with cabin safety requirements.
Four types of passenger supplied electronic respiratory assistive devices are covered by this rule: respirators, ventilators, CPAP machine, POCs
At present, a label indicating that the service complies with RTCA standards meets FAA requirements and need not specifically state that the device is FAA approved.
Download Request Form (PDF Format)
