Aeromexico thanks passengers for their understanding and patience throughout this technological transition
Aeromexico, Mexico’s Global Airline, would like to offer our sincere apology to all customers, friends and the general public for any inconvenience that occurred during the migration process to the new technology platform, SABRE. This innovation will help us to better serve passengers onboard Aeromexico and its commercial partners.
The difficult moments that some passengers may have experienced will be compensated with an enhanced service at all points of contact within the company. Thanks to this new platform, the reservation, purchase, and check-in processes will be expedited, while offering personalized assistance supported with the latest technology in all our services.
As Mexico’s leading airline, our main commitment is to provide world quality services of the highest international standards for the benefit of our millions of passengers, who are the strength and main reason behind our company’s existence.
Aeromexico is aware that passengers have many flight options. Therefore, we would like to once again extend our recognition for your preference and our deep appreciation for the understanding and patience shown throughout this technological transition.