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At Aeromexico, we respect your right to privacy on the Internet and we
are committed to protecting your personal information. This document
describes how we protect the information that you provide at
aeromexico.com.
By using aeromexico.com, you accept the practices described in this Privacy Notice. Conditions This Privacy Policy will answer your questions about the type of
information we obtain and how we use it. We also include information about
how to prevent your personal information being requested or shared when
you visit our Internet page, when you respond to our advertisements on
the Internet, or when you send us an e-mail. We reserve the right to
modify this Privacy Policy at any time without prior notice. If we amend
or update our Privacy Policy, we will announce such modifications using
this same means and any change will apply to all the information
obtained by Aeromexico, including that obtained prior to the change.
Should you have any questions that remain unanswered in the following
information, please contact using the 'Contact Us' section.
It is important for you to know that you may not have access to some of
the functions of aeromexico.com if you don't provide us with personal
information to identify you. You can check the information in your
personal account or make changes by clicking on the "My Account" function. |
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|  | The privacy of your information
|  | aeromexico.com offers security of credit card, name, address, e-mail
address information and any other personal information that visitors may
provide in the Reservations, Faresavers, Milesavers, Gran Plan, My
Account and Club Premier sections of our page. We protect our visitors'
personal identification information through the use of common industry
practices. Currently, our pages use various means of security designed to
protect our visitors' personal identification information against
unauthorized access both in and out of aeromexico.com. certified by
Verisign, an Internet security rating company. | | We treat the information as an asset that must be protected against
unauthorized loss or access. We use different security techniques to
protect such user data against unauthorized access, both in and out of the
company. | | It is possible that Aeromexico, its subsidiaries, affiliates or any
combination of these may be merged with or acquired by another company. In
such case, visitors to the page shall accept that Aeromexico will share
the information obtained from its visitors, either in whole or in part,
which such company, providing the practices applicable to such
information identifiable personally according to the Privacy Policy
corresponding to aeromexico.com is communicated to such company. |
| | | | The information we request - and how we use it
| | When you want to purchase travel at aeromexico.com, we request certain
personal data from you, such as: | | Your name | | Your address | | Your credit/debit card number and its expiration date | | The address to send the corresponding invoice | | Your telephone/fax number | | Your e-mail | | The names of your traveling companions and Club Premier Membership
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| | | | Cookies and Invisible Pixels
| | A cookie is a very small text file that is sent to the visitor's
browser from an Internet server and stored on the hard disk of the
visitor's computer. This device assigns an unique identifier to the computer.
In other words, it is the visitor's calling card on returning to the
Aeromexico page. Cookies save the visitor time, because they help us to
provide personalized attention without having to remember visitors'
preferences each time they return to our page. The aeromexico.com cookies
cannot damage the files or read the information on the visitor's hard
disk. | | If visitors do not wish to use the benefits of these cookies, they can
adjust their navigator so that it rejects them. Visitors can consult
the instructions for their particular navigator in order to perform this
procedure. However, visitors must understand that rejecting the cookies
may affect their capacity to perform certain transactions on our pages
and our capacity to recognize their navigator on later visits. |
| | | | With whom do you share my information?
| | We do not sell your name or other private profile information to third
parties and we do not intend to do so in the future. As a routine, we
shared statistical data with our SkyTeam partners and the companies
affiliated to Club Premier. On occasions we outsource the information
processing to third parties. However, such third parties must comply with
Aeromexico's privacy policies when processing such information. When you
purchase services or products at aeromexico.com that will be rendered
or provided by third parties (for example, a leg of a journey with
another airline, hotel reservations, etc.), we share your information with
said third party so that it can render the service or provide the
product that you requested. We can also receive information about you from
these third parties, in which cases, we will treat your information as
equally confidential. | | On occasions, we will send you information about our affiliate
companies' offers based on the data that you have provided us, such as
discounts for Club Premier Members or opportunities to accrue additional
Premier Kilometers. The companies affiliated to Club Premier are financial
services providers such as banks, as well as non-financial services
companies such as hotels, car rental companies, consumer product sales
companies and charitable organizations. We may also provide information
obtained to third party fulfillment vendors contracted to facilitate the
distribution of promotions, competitions and other opportunities offered
by our affiliated companies. These third party vendors are subject to
strict data security and confidentiality requirements and on completing
the services contracted, all related information is either returned to
Aeromexico or destroyed. | | Although in these cases we believe that sharing your data may result in you obtaining opportunities that may be of interest to you, you have the right to
send us instructions not to provide your information to any third party.
Should you wish that Aeromexico maintain all your information
confidential and not share it with any third party, please send such request in
writing to Club Premier, Paseo de la Reforma No. 445, Colonia
Cuauhtemoc, 06500, Mexico, D.F. or send an e-mail to premier@aeromexico.com.mx
Your request must include your name, your Club Premier Membership Number,
your address and if in writing, the request must be signed. Please
allow six weeks for your request to be processed. After your request has
been processed, we shall only disclose any of your information that is
required by law. |
| | | | Sales to Minors
aeromexico.com does not sell products to minors. We sell products for
minors that can be purchased by adults. A minor under 18 years of age
wishing to acquire a product or service may use aeromexico.com only under
the supervision of a parent or guardian.
| | | | Sending of Promotional Messages
We only send promotional messages via e-mail if an address has been
provided voluntarily and such messages have been requested. Should you
wish to delete your e-mail address from our distribution list, please do
so from the Newsletters section or from your account at aeromexico.com | | | | Control of your password
You are responsible for all actions concerning your User ID and/or
password, including the charges made to your account. Therefore, we do not
recommend that you disclose your password to any third party. If you
opt to share your User ID and/or password or your personal information
with third parties, you will be responsible for all actions performed
with your account and therefore, you must review such third parties'
privacy policies. Should you lose control of your password, you may lose
control of your personal information and you may be subject to legal
action. It is therefore essential that you change your password immediately
if it is in danger. Under no circumstances shall Aeromexico be
responsible for the misuse of any User ID and/or password, except in the event
of causes imputable exclusively to Aeromexico. | | | | Raffles / Contests
On certain occasions, Aeromexico organizes raffles, contests and
offers special promotions. We ask the participants to provide us with
contact information, such as an e-mail address. If a visitor to our page
participates in a raffle or competition, such information may be used to
send notifications related to such raffle or competition, as well as
for advertising and commercial purposes.
On accepting prizes, winners shall agree that Aeromexico and parties it
authorizes, may use their name, photograph, image and/or voice for
advertising and promotional purposes without any further consideration or
consent, unless expressly prohibited by current legislation. | | | | Periodic Reviews and Modifications
This Privacy Policy was last modified on April 14, 2004 and Aeromexico
reserves the right to make subsequent additional modifications; it is
therefore recommended that visitors to the page periodically review the
Privacy Statement in order to keep up to date with any subsequent
modifications. | |
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