Aeromexico | Mundo Premier

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Frequently Asked Questions

About Premier Kilometers

	What should I do to accrue Kilometers in my Club Premier Account?
	How many Premier Kilometers will I accrue for each flight?
	Can I transfer Kilometers from another frequent flyer program?
	When do Kilometers accrued in the Club Premier Account expire?
	Do all flights accrue Premier Kilometers?
	I took my flight and I didn't provide my Club Premier Number. Can I still accrue my Kilometers?
	How long does the accrual of Premier Kilometers take?
	Why haven't my Kilometers been accrued, even though I had a flight or a transaction with an affiliated company?

Achieving Club Premier Member levels

	How can I acquire Classic Club Premier level?
	How can I acquire Gold Club Premier level?
	Related Question or Topic to the first question
	As a Universitario Member, can I acquire Gold Club Premier level?

Award Tickets

	How can I redeem Club Premier Award Tickets?
	With the Mileage in my Club Premier Account, can I request an Award Ticket in another person's name?
	What are the requirements for the delivery of Club Premier Award Tickets?
	If I am not the Account Holder, what are the requirements for the delivery of Club Premier Award Tickets?
	How long do Award Tickets remain valid?
	Can Award Tickets be changed once issued?
	What can I do if I don't have enough Premier Kilometers to obtain an Award Ticket?

Club Premier Card

	How can I obtain my Card if I enrolled in Club Premier through the internet?
	How do I request a replacement Club Premier Card?
	How can I obtain my Membership Number again if I forgot it?

Club Premier Telephone Service Center

	What are the opening hours of the Club Premier Telephone Service Center?
	What are the Club Premier telephone numbers?

Enrollment in Club Premier

	Who can enroll in Club Premier?
	How can I enroll in Club Premier?
	What are the Club Premier Programs for different age groups?
	How can I enroll in Club Cometa?
	How many Kilometers are assigned to me as an Enrollment Bonus?

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