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Premier Kilometers

About Premier Kilometers

	What should I do to accrue Kilometers in my Club Premier Account?
	How many Premier Kilometers will I accrue for each flight?
	Can I transfer Kilometers from another frequent flyer program?
	When do Kilometers accrued in the Club Premier Account expire?
	Do all flights accrue Premier Kilometers?
	I took my flight and I didn't provide my Club Premier Number. Can I still accrue my Kilometers?
	How long does the accrual of Premier Kilometers take?
	Why haven't my Kilometers been accrued, even though I had a flight or a transaction with an affiliated company?

What should I do to accrue Kilometers in my Club Premier Account?

Mention your Club Premier Account number when making your reservation, both with Aeromexico and through a travel agent. In the case of rental companies and hotels, you can do so when making the reservation and purchasing the services in question.

We recommend that you show your Club Premier Card when checking-in at the airport or at affiliated companies and keep a copy of your tickets and the invoice of the affiliated company in the event of any later clarification.

How many Premier Kilometers will I accrue for each flight?

A minimum of 1,000 Premier Kilometers is accrued one single flight, regardless of whether the distance between the origin and destination is less. On flights greater than 1,000 Kilometers, the Mileage flown is accrued in accordance with the itinerary.

Can I transfer Kilometers from another frequent flyer program?

It is not possible to transfer Kilometers or Mileage from any other frequent flyer program. However, you may transfer points from American Express Membership Rewards and from the Posada hotel chain's Fiesta Commercial Program.

When do Kilometers accrued in the Club Premier Account expire?

Kilometers accrued in the Club Premier Account never expire; you just have to fly on an AM code flight at the full public fare price once every 24 months.

Do all flights accrue Premier Kilometers?

The accrual of Premier Kilometers on flights does not apply in the following cases:

	Flights taken before the enrollment of the Club Premier Member into the Program.
	When the name on the ticket does not match the name on the Club Premier Card.
	Tickets bought at a discount, in a promotion, group or charter tickets, free transportation vouchers, tickets paid at net fares and tickets at no fare cost.
	Flights taken with companies not affiliated to the Program.
	Canceled flights and when the Kilometers of the flight are accrued in another similar program.
	Each airline affiliated to the Program reserves the right to accept the accrual in accordance with their fares and policies.

I took my flight and I didn't provide my Membership Number. Can I still credit it?

You will have up to 6 months from the date of the flight to request the accrual by calling the Club Premier Telephone Service Center and providing the following information: passenger name (which must be the same as the Club Premier Account Holder), flight number and date, route, class paid, ticket number and fare paid, as well as the Club Premier Account Number. You must keep the ticket in case of clarifications (but not the boarding pass).

How long does the accrual of Premier Kilometers take?

Premier Kilometers are accrued on Aeromexico flights 72 hours after the flight. In the case of flights with SkyTeamTM airlines, the accrual time will depend on each airline's policy.

Why haven't my Kilometers been accrued, even though I had a flight or a transaction with an affiliated company?

The most frequent reason for this is that incorrect information was provided when making a reservation or performing a transaction with an Aeromexico affiliate company. This information should exactly match the information on your Club Premier Card; otherwise the system will reject the transaction. Make sure that your Club Premier Account Number is captured correctly. Please contact us for clarifications.

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