Why does Aeromexico allow its flights to be oversold?
Depending on the destination and the season, statistical patterns apply of the number of passengers who miss flights and don't have time to change their reservation. In some cases, this number is barely 5%, but in other cases, 50% don't fly on the departures booked. Taking-off with this shortfall would increase the cost of the ticket by a certain proportion in order to compensate for the passengers who fail to board. In order to avoid this, the international airline industry has developed a system that consists of accepting a certain number of extra bookings, in accordance with the statistics and flight forecasts.
This practice results in benefits for passengers, since it keeps flight prices competitive and uses the same passage for another flight and provides flexibility in itineraries. It is important to underline that in the airline industry, bookings are managed in accordance with state-of-the-art technology and based on experience and the statistics in question. It is one of the few industries that reimburses tickets because it doesn't sell seats, but the opportunity to travel.
If my flight is operated by another airline, who should I check-in with?
In most cases, you should check-in for these flights directly at the Aeromexico desk.
What does Code-Share mean?
In order to increase the coverage of routes that we offer to our customers, Aeromexico has developed interesting alliance with other prestige airlines that can take you to many more destinations.
All flights have a classification code used by each airline. The term 'code-share' means that you will fly on an airplane belonging to an airline affiliated to Aeromexico and we have a code on that flight.
May I use my cellular telephone during the flight?
For safety reasons, cellular telephones may also be used while the airplane is on the apron, with the doors open and not loading fuel. The use of certain equipment is permitted during the flight; however, all equipment must be switched off and stowed during take-off and landing. We suggest you follow our cabin crew's indications during the flight.
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In most cases, you should check-in for these flights directly at the Aeromexico desk.
For safety reasons, cellular telephones may also be used while the airplane is on the apron, with the doors open and not loading fuel. The use of certain equipment is permitted during the flight; however, all equipment must be switched off and stowed during take-off and landing. We suggest you follow our cabin crew's indications during the flight.